Membership World Podcast

How Apps Can Improve Member Engagement

In this episode James Thorne CEO of the Institute of Quarrying is joined by head of membership  and marketing Sarah Fry, to talk about how the introduction of an app has made a huge difference in member engagement.

Whilst it was always part of a longterm strategy to encourage members to use the app, Sarah commented on their goals have been reached in their first phase. As more content is shared on the app, so adoption is growing.

Find out how they did it.  

This episode is sponsored by leading event platform providers RD mobile

The Social CEO - Damian Corbet & Alicia Russell

In this episode Gordon Glenister talks with the author of "The Social CEO", Damian Corbet and the vice president of global marketing at Onalytica, Alicia Russell. 

A recent survey conducted by Membership World and influencer marketing platform Onalytica looked at the social profiles of over 50 CEOs of membership bodies and trade associations.   

Original content performed so much better than shared or branded content on Linkedin. 'Don’t create content for content's sake and know what your audience care about', says Alicia.  And leaders of trade associations that are sharing from their personal content is when the real value comes. Chris Skeith from the Association of Event Organisers is an example of a CEO using social media well during a challenging time for the sector. Having a leader like this lobby for the sector they can see this person is working hard for us says Damian. 

Most people are seeing what you’re posting but not necessarily commenting.

Craig Bennet CEO of the Wildlife Trust leads one of the categories in the report and he shares pictures of nature on his linkedin and Twitter.  'It feels personal and you feel like you are going on a journey with him', says Alicia .  She also praises Sophie Devonshire for doing a great job at the Marketing Society.  

Download a copy of the report on The Social CEO Index Report | Membership World   Damian Corbet (@DamianCorbet) / Twitter (1) Alicia Russell (@aliciaonalytica) / Twitter

This episode is sponsored by leading event and community app platform RD mobile

CEO of England Athletics, Chris Jones

Inspiring CEO of England Athletics, Chris Jones, talks about his challenges but optimism of running a governing body with 190,000 members.

 

In this episode Gordon Glenister talks to the head of England Athletics, Chris Jones about what its like to manage a sport governing body in a Pandemic.

 

While there are approximately 7 million people that run every month, not all are members of the 1800 licensed running clubs, many are social runners. England Athletics Run Together campaign has been very successful at inspiring people to run.

 

With a lack of opportunities to license road races, normally its 4,000 a year and major championships being thwarted the organisation was facing multiple challenges. Chris talks about the changes made to online training and coaching and while it didn’t suit everyone, it’s now here to stay a – blended approach he says.

 

The organisation made great strides around supporting the community, employees and volunteers on mental wellbeing and enlisting the likes of Ben Smith and Jack Green for webinars. 

 

Find out more by listening in on your next run…

 

This episode is sponsored by leading event and community app platform RD mobile

 

Steering an industry body through the Pandemic

John Newcomb CEO of the Builders Merchants Federation talks about his personal journey steering an industry body through the Pandemic and the tough decisions he had to make. The organisation needed to relocate to the midlands and in doing so had a profound impact on the organisational success. John talks about how lobbying government was an essential part of keeping builders merchants opens and how online education has helped engage members.

 

This episode is sponsored by leading event and community app platform RD mobile

 

How to create engaging podcasts for your association or membership body

Podcast expert Christina Moore talks about the winning formula for a successful podcast, from the tools you need, the length of a typical  episode, how to monetise your show, how to market your podcast and which of the best presenters to follow..  Christina has a wealth of experience having previously worked at Apple and the BBC World Service. She is also a judge at the Podcast Awards.

 

This episode is sponsored by leading event and community app platform RD mobile

 

How to Grow Your Membership Through Education and Online Events

Gordon Glenister in conversation with Lee Davies, CEO of the Chartered Institute of Patent Attorneys

In this episode we hear about how a professional body has been able to keep its membership engaged through Covid-19 by offering relevant content, chargeable webinars and events.  With online conferences making it easier to access global experts, the value to the community has been greatly enhanced. Membership has been growing year on year, and CIPA boasts a retention rate of in excess of 97%.

This episode is sponsored by leading event and community app platform RD mobile

Using Technology in the Membership Sector

Gordon Glenister talks with Glenda Parker the CEO of leading NFP consultants Hart Square.

In this episode we discuss the impact of technology in the membership space and why even in a Pandemic, lots of tech projects are still going ahead, as membership bodies want to get smarter and better connected to their members.

Gordon also talks about some of the highlights from the membership research conducted in the summer of 2020 about the impact of Covid19 to the sector

This episode is sponsored by leading event and community app platform RD mobile

 

Growing Membership by Becoming the Central Place for Advice

In this episode Gordon Glenister interviews Andy Burman the CEO of the BDA, the association for dietitians.  

 

Faced with the challenges of the pandemic the BDA became a central point for advice around diet and particularly for diabetes sufferers.

 

The organisation saw an increase in its web traffic of close to 400%. The message here is about the importance of keeping your members engaged, and communicating to them on a regular basis; and how that helps drive greater engagement.

 

Their membership grew significantly over the period as a direct result of their communication strategy. Listen in to find out what they did.

 

Sponsored by RD Mobile

How To Boost Your Membership Numbers During Challenging Times

In this episode Gordon Glenister talks to Peter Ward the CEO of the UK Warehousing Association, and finds out how introducing a new benefit for their members during Lockdown helped stimulate membership growth, because it was both timely and relevant.

 

Sponsored by RD Mobile.

Running Online Events Within Membership Organisations

In this launch episode Gordon Glenister meets Debbie Hockham of Memcom, and Maarten Vaneste, CEO of The Meetings Design Institute to discuss how the events industry has reinvented online itself during the lockdown.

 

Sponsored by RD mobile.